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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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DJ B

October 15, 2025

5  out of  5
rating by DJ B
"Ashley was very helpful in getting us a better deal on both our auto and homeowners insurance policies than our previous company."
We responded:
"Thank you, for the great review! We are so happy that we were able to help with your insurance needs."
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Jaida Hodge

October 10, 2025

5  out of  5
rating by Jaida Hodge
"I went into the office with questions about my policy - Jill answered every question I had and walked me through everything in such an understanding way! Her and Ashley were both there offering a very kind, welcoming office experience. I left confident they both would do anything possible to help me. I’m so thankful to be insured through someone that offers such a great environment. This, along with great rates, really sets this office apart!"
We responded:
"Thank you, Jaida, for the great review! We are happy to help and thankful for your business."
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Marcus 02

October 7, 2025

5  out of  5
rating by Marcus 02
"Staff is always super friendly and helpful! Never had a problem and if I have any questions Jill is wonderful!!"
We responded:
"Thank you, Marcus for the kind words. We are thankful to have you as a customer!"
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Maleik Clark

October 6, 2025

5  out of  5
rating by Maleik Clark
"Jill and the other members are very helpful. They’re staff is always incredible in their work and their service!!"
We responded:
"Thank you, Maleik, for the great review. We are glad to have you as a customer!"
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Darlene Lunceford

October 3, 2025

5  out of  5
rating by Darlene Lunceford
"Jill is the best!!!! She always helps me if I have a problem. She is very friendly and always smiling."
We responded:
"Thank you, Darlene, for the fantastic review. We are thankful to have you and your family as customers!"
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Ben Fair

September 29, 2025

5  out of  5
rating by Ben Fair
"Very good"
We responded:
"Thank you, Ben for the 5 Star Review. We are thankful to have you as a customer!"
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Vita Barillas

September 18, 2025

5  out of  5
rating by Vita Barillas
"ALWAYS FRIENDLY THEY TAKE CARE OF YOUR NEEDS WHEN NEEDED. HIGHLY RECOMMENDED"
We responded:
"Vita, Thank you so much for the kind words. We are thankful to have you as a customer!"
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Robin Cordle

September 17, 2025

5  out of  5
rating by Robin Cordle
"I am so impressed with the service at State Farm not only are they nice but they work with you to fix any problem you have. We recently had a tree fall on our neighbors fence and all I had to do is answer a few questions and it was taken care of the same day I didn't have to do anything I highly recommend Jim Muse @ State Farm to anyone looking for insurance they are also very affordable"
We responded:
"Thank you, Robin for the great review. We are so glad that we were able to help you out!"
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Maryetta Elliott

September 16, 2025

5  out of  5
rating by Maryetta Elliott
"I was greeted at the door by a friendly, pleasant and professional associate. The associate who helped with insurance questions ( auto and homeowners) was also extremely pleasant and professional and answered my questions so well that I decided to cease my search for affordable and reliable insurance right then and there. Thank you Linda, Jill and Ashley for your help!"
We responded:
"Thank you, Maryetta, for the great review! We are so happy that we were able to help you and are also thankful that you chose our agency. "
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Elizabeth Adkins

September 2, 2025

5  out of  5
rating by Elizabeth Adkins
"Jill was wonderful. Quickly hit me set up with a builder's risk policy. Very reasonable and efficient."
We responded:
"Thank you, Elizabeth for the great review. We are happy that we could get your policy taken care of and thankful to have you as a customer."
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Stephani Shouse

August 19, 2025

5  out of  5
rating by Stephani Shouse
"We are very pleased with Jim Muse State Farm. The staff is very friendly! Would definitely recommend!"
We responded:
"Thank you, Stephanie, for the kind words and 5 Star review. We are thankful for you and your family."
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Kristin Hickman

August 7, 2025

5  out of  5
rating by Kristin Hickman
"The whole staff are amazing!"
We responded:
"Kristin, thank you so much for the kind words. We appreciate you so much!"
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Andrew Taylor

July 22, 2025

5  out of  5
rating by Andrew Taylor
"Jill was kind to me. She got me the best quote on my car insurance. Everywhere else was going to charge me up to 400 dollars but she made sure to give me the best option. Highly recommend state farm"
We responded:
"Thank you, Andrew for the great review. We are so pleased to hear that we were able to save you some money and get coverage for you!"
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andrew taylor

July 22, 2025

5  out of  5
rating by andrew taylor
"Linda, Ashley, and Jill were the sweetest and most kind people in the insurance industry. They helped so fast and gave me the best quote for my car insurance. They all deserve a nice raise for how much they care for their people and community."
We responded:
"Thank you for the wonderful review. We are happy to have you as a customer!"
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Samatha Johnson (Sam)

July 21, 2025

5  out of  5
rating by Samatha Johnson (Sam)
"Always super friendly service! Have been with Jim Muse State Farm many years. Always answer any of my questions. MJ Markland is our go too at Jim Muse State Farm."
We responded:
"Thank you, Samantha, for the great review. We are thankful to have you as a customer!"
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Stines

July 11, 2025

5  out of  5
rating by Stines
"The team here is amazing. After getting a quote and checking around I landed back here. Jill was able to get me the coverage I was looking for at a very competitive rate. After being with Allstate for 21 years I am glad to say I made the switch. Customer service was above and beyond."
We responded:
"Thank you for the great review! We are grateful to have you as a customer and so glad that we were able to help you out."
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Jonathan Orr

July 11, 2025

5  out of  5
rating by Jonathan Orr
"Very informative, answered every question throughly, enjoyed the conversation"
We responded:
"Hi Jonathan, we are so happy that you chose our agency, and happy that we were able to help you with your questions too! Thanks for the great review!"
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Suzanne Barr

June 17, 2025

5  out of  5
rating by Suzanne Barr
"Great customer service. The ladies there are so friendly and helpful."
We responded:
"Thank you Suzanne for the great review. We are thankful to have you and your family as customers!"
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Melissa Harrah

June 17, 2025

5  out of  5
rating by Melissa Harrah
"The service I've had here is like no other! Jill knows so much about insurance and I feel comfortable enough to ask her questions. I will never leave this office! Highly recommend"
We responded:
"Thank you Melissa for the fantastic review! We value your business!"
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Bryana Dugger

June 16, 2025

5  out of  5
rating by Bryana Dugger
"Recently got a quote for home insurance. The ladies there were so sweet and explained everything in detail to me!"
We responded:
"Thank you, Bryana, for the great review and kind words. We hope that you choose us for your insurance needs."
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Chris Snavely

May 27, 2025

5  out of  5
rating by Chris Snavely
"Jill with State Farm is the definition of amazing customer service! She’s friendly, efficient , and treats the customers problems like her own!"
We responded:
"Thank you, Chris for the great review. We are thankful to have you as a customer."
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David Shouse

May 23, 2025

5  out of  5
rating by David Shouse
"Great place to do business!! Wonderful people from the front door to the back. Cheery and eager to help. Quick service and great rates. Love doing business here A+++."
We responded:
"Thank you, David for the great review! We are happy that you are happy!"
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Tiffani Shouse

May 22, 2025

5  out of  5
rating by Tiffani Shouse
"I had the best experience with them! they were so sweet and helpful and knew exactly what they were doing! they explained everything in detail! Wonderful experience!"
We responded:
"Tiffani, thank you so much for the great review! We appreciate your business."
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Madison

April 8, 2025

5  out of  5
rating by Madison
"This company, and more specifically, this office, is the best in the business. I have never experienced anything short of excellence from Jim Muse's office and claims are always a smooth and simply process compared to other companies I have dealt with. I cannot reccomend them enough!"
We responded:
"Thank you, Madison for the kind words. We are thankful that you chose our office for your insurance needs."
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Amanda

April 8, 2025

5  out of  5
rating by Amanda
"I have been with Jim Muse State Farm since I started driving and well let’s just say I had my share of accidents when I was a teenager and they have always been very helpful and efficient with anything and everything I have ever needed. From just answering questions to ease my mind, to filing my claims, even to making a payment over the phone I couldn’t ask for better service or better people in the office. They are always friendly and never make you feel like they don’t have time for you. Highly recommend!!"
We responded:
"Thank you, Amanda for the great review! We are always happy to help and also happy to have you as a customer."