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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Gage Barnett

July 10, 2024

5  out of  5 rating by Gage Barnett
"Very timely and excellent service By Jill M. Great customer service, never had a problem she could not fix. Thank you Jim Muse office."
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Penni Replogle

February 25, 2024

5  out of  5 rating by Penni Replogle
"The best always there to help...they go above and beyond"
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Paula Manning

January 19, 2024

5  out of  5 rating by Paula Manning
"Always helpful, caring & knowledgeable. My family has been a client here for decades."
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January 13, 2024

5  out of  5 rating by fargolady17
"Great people to work with"
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Eric Wildfire

August 25, 2023

5  out of  5 rating by Eric Wildfire
"they treat me like family and enjoy talking and getting to know you as a customer and fantastic service no matter how silly or crazy my questions 'Jake' does not work out of this location but that's OK because Jill and the ladies keep us happy"
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Tabitha Connor

August 22, 2023

5  out of  5 rating by Tabitha Connor
"They are the best, hands-down! Jill and all the ladies in Jim's office are always so sweet to me. I just love them! They take the time to ask how you are doing and make you feel like you are a top priority every time I go in. We have had our policy close to 20yrs there, and they are just really good people. If you want to be treated like a family friend and not just a policy number, this is the place to go!"
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Tim Nesbitt

July 26, 2023

5  out of  5 rating by Tim Nesbitt
"Fast, professional and superbly courteous. Great price as well. Could not be happier."
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July 20, 2023

5  out of  5 rating by ROBERT MILLER
"The help Jill gave me made the decisions easy to understand to know what I needed."
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Bryson Bowers

July 16, 2023

5  out of  5 rating by Bryson Bowers
"Jim muse (Melissa) helped me tremendously in setting up and over all taking care of things I had no idea about !"
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tina marlow

July 7, 2023

5  out of  5 rating by tina marlow
"Would definitely recommend this office!! Everyone is so nice and very helpful!!"
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Julie Cordell

June 21, 2023

5  out of  5 rating by Julie Cordell
"Jim Muse has been taking care of our (me and my husband's) insurance needs for over thirty years. WHY? would we ever change our insurance provider. Jim and his professional staff are like family. Every need is thoroughly addressed as everyone in the Elizabethton TN office goes above and beyond to exceed our expectations. State Farm has always been there to address our personal insurance needs. Thank you for your reliable and efficient service. It has been our pleasure to express our deep gratitude and to acknowledge the tight ship that Jim and his staff provide."
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Timothy Jarrett

June 7, 2023

5  out of  5 rating by Timothy Jarrett
"Jim Muse has an incredibly strong staff of knowledgeable, experienced, kind and very dedicated to their clients! They will always look for the best policies for your life! Melissa and Jill are the two I interact with the most, so don’t hesitate to give them a chance to insure you properly!"
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Karen Buchanan

June 2, 2023

5  out of  5 rating by Karen Buchanan
"The ladies who work in the office at Jim Muse - State Farm in Elizabethtown, TN are awesome! Always friendly, and always helpful. I almost always PAY my bills over the phone and they do whatever is needed to assist me with any problem or information I need. They make doing business there a pleasure! I highly recommend this business.🙂"
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kim Miller

June 1, 2023

5  out of  5 rating by kim Miller
"Did an awesome job at getting my bill affordable. Thank you guys so much."
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Monique Whitener

May 28, 2023

5  out of  5 rating by Monique Whitener
"SO, my husband bought a boat and dumped the work on me to do. I needed full coverage and the info sent over to the Lienholder and Bryana went above and beyond to make sure everything went through quickly and efficiently. We now have our auto, home and boat insured here and couldn't ask for better service!!"
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Buchanan Racing

May 26, 2023

5  out of  5 rating by Buchanan Racing
"Excellent service! Melissa Harrah is the best! Would definitely recommend!"
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Karin Hollmer

May 26, 2023

5  out of  5 rating by Karin Hollmer
"Excellent customer service! Very friendly, professional and knowledgeable. Thank you for answering all my questions. Looking forward to having Jim Muse State Farm cover all our insurance needs!"
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Christy Campbell

May 16, 2023

5  out of  5 rating by Christy Campbell
"Always a great group of people that help anyway that they can and answer your quaint a fast and friendly way."
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Mackenzie Rowe

May 2, 2023

5  out of  5 rating by Mackenzie Rowe
"We love Jill at Jim Muse! She is extremely kind, understanding, patient, and well educated. She knows what she’s doing and builds a great relationship with her clients. I would recommend that anyone who is looking for a reliable and affordable insurance policy speaks to Jill!"
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A Kinney

April 26, 2023

5  out of  5 rating by A Kinney
"Have been with Jim muse for years and they are always helpful you can call and they treat you like family Jill and Melissa are awesome to work with they always take care of me"
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Jameson Ranks

April 20, 2023

5  out of  5 rating by Jameson Ranks
"I have only good things to say about my experience with State Farm. Any and all questions I had were answered and I have had no issues. Melissa Harrah was able to help me with anything and everything at any time i needed. I am very grateful for such an easy and helpful experience!"
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Eric Berkheimer

April 19, 2023

5  out of  5 rating by Eric Berkheimer
"Excellent people to deal with, super friendly very nice and great to get done what you need. I would highly recommend them for your insurance needs."
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Tim Mink

April 15, 2023

5  out of  5 rating by Tim Mink
"I have been with Jim Muse State Farm for many years now. Whether it's car, home, life, or even renters insurance, this is the place to go. Not only are the prices very competitive, they are backed by a wonderful staff that makes up for any cost difference with other companies. In today's society service and integrity are worth more than the service provided and that's what you get at Jim Muse State Farm."
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Brandi Durbin

April 13, 2023

5  out of  5 rating by Brandi Durbin
"Have been with this company for 10+ years never had a single issue. Everyone is professional and friendly. Just signed up for home owners insurance and Bryana was very knowledgeable and made the process quick and easy! Thank you!"
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Amber Leonard

November 16, 2022

5  out of  5 rating by Amber Leonard
"I switched from AllState to State Farm and it has saved me a lot of money! I called around to several places and they were the best. Not to mention, the staff is great-very helpful and excellent customer service. I highly recommend!"