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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michelle Daniel's

March 10, 2025

5  out of  5
rating by Michelle Daniel's
"Kayla was so helpful and knowledgeable. Made switching insurance almost enjoyable."
We responded:
"Michelle, thank you so much for the great review! We value your business, and are grateful to have you as a customer."
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Michelle Combs

March 9, 2025

5  out of  5
rating by Michelle Combs
"I would recommend state farm to anyone. Their rates were the cheapest and Jill answered all of my questions. The whole office seemed really nice and I am really happy with my experience."
We responded:
"Hi Michelle, we are so glad to have you as a new customer! We appreciate you and you great review of our office."
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Carl Moore

February 21, 2025

5  out of  5
rating by Carl Moore
"Wonderful office and a great group of ladies that will go above and beyond to help you with your insurance needs."
We responded:
"Carl, thank you for the great review! We are thankful that you chose our office for your insurance needs. "
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D Moody

January 17, 2025

5  out of  5
rating by D Moody
"Jim and his staff have always given our family superior service. They are always home town friendly but professional too. We have had State Farm "forever" We have had great turn over times if we ever had to file a claim and always get good customer service when just calling for info. Definitely recommend. 😁"
We responded:
"Thank you so much for the great review. We are happy to have you and your family as customers!"
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Jackie Blevins

January 17, 2025

5  out of  5
rating by Jackie Blevins
"Very helpful , courteous and Honest information Great ladies to inform you about any kind of Insurance"
We responded:
"Thank you, Jackie, for the great review. We are so very grateful to have you as a customer!"
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Dave Daniels

January 16, 2025

5  out of  5
rating by Dave Daniels
"I had home, and auto thru USAA, and they have raised my rates for the past 5 years. I had been with them for over 13 years. No claims for anything. I went and saw Ashley at Jim Muse State Farm, and she went above and beyond getting me a new policy on my home, and car. Got my rates lowered on both, house, and car, lowered my deductible for both, added road side assistance and more for less than I was paying USAA. Very friendly office setting, and down right great people. If your looking for a good insurance company, and friends, I recommend Jim, and his associates."
We responded:
"Thank you Mr. Daniels for the great review of our office. We are so happy that you chose us for your agency. We look forward to many years to come."
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Jamie Combs

January 13, 2025

5  out of  5
rating by Jamie Combs
"The customer service at this establishment is top-notch. Have been a policy holder with Jim Muse State Farm for decades — and the folks there have always come through in fine style. No difficulties, whatsoever."
We responded:
"Jamie, Thank you for the kind words. We are thankful to have you as a customer!"
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Amercan redneck caveman

October 20, 2024

4  out of  5
rating by Amercan redneck caveman
"Jill makes it all worth while"
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James Seaboch

August 28, 2024

5  out of  5
rating by James Seaboch
"Girls are very pleasant and go out of their way to help you with any issues you may have. So glad I picked their office branch over 20 years ago! Thanks for all you do!"
We responded:
"Thank you, James, for the great review! We are so happy that you have chosen our agency to help with your insurance needs."
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Toonya Cole

August 28, 2024

5  out of  5
rating by Toonya Cole
"Everyone at the office is so nice. And they are always willing to help in any way they can. Great place to have home and car insurance."
We responded:
"Thank you Tonya, for the kind words. We are so happy to be able to help you with your insurance needs."
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Kelly Anderson

August 5, 2024

5  out of  5
rating by Kelly Anderson
"The ladies at Jim Muses’ office are always super nice and very helpful. Thank you all!"
We responded:
"Thank you, Kelly, for the great review. We are grateful for your business."
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Gage Barnett

July 10, 2024

5  out of  5
rating by Gage Barnett
"Very timely and excellent service By Jill M. Great customer service, never had a problem she could not fix. Thank you Jim Muse office."
We responded:
"Thank you Gage for the great review. We are so happy to be able to help you. We appreciate your business."
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Penni Replogle

February 25, 2024

5  out of  5
rating by Penni Replogle
"The best always there to help...they go above and beyond"
We responded:
"Thank you for the great review. We are so happy to be able to help you !"
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Paula Manning

January 19, 2024

5  out of  5
rating by Paula Manning
"Always helpful, caring & knowledgeable. My family has been a client here for decades."
We responded:
"Thank you Paula for the great review. We are so grateful to have had your family as customers."
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fargolady17

January 13, 2024

5  out of  5
rating by fargolady17
"Great people to work with"
We responded:
"Thank you for the 5 Star review. So glad that we can help you out."
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Eric Wildfire

August 25, 2023

5  out of  5
rating by Eric Wildfire
"they treat me like family and enjoy talking and getting to know you as a customer and fantastic service no matter how silly or crazy my questions 'Jake' does not work out of this location but that's OK because Jill and the ladies keep us happy"
We responded:
"Eric, thank you for the kind words. We appreciate you as a customer!!"
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Tabitha Connor

August 22, 2023

5  out of  5
rating by Tabitha Connor
"They are the best, hands-down! Jill and all the ladies in Jim's office are always so sweet to me. I just love them! They take the time to ask how you are doing and make you feel like you are a top priority every time I go in. We have had our policy close to 20yrs there, and they are just really good people. If you want to be treated like a family friend and not just a policy number, this is the place to go!"
We responded:
"Tabitha, Thank you for the kind words. We value you and your family as customers and as friends."
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Tim Nesbitt

July 26, 2023

5  out of  5
rating by Tim Nesbitt
"Fast, professional and superbly courteous. Great price as well. Could not be happier."
We responded:
"We are happy that you are happy! Thank you for the kind words."
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ROBERT MILLER

July 20, 2023

5  out of  5
rating by ROBERT MILLER
"The help Jill gave me made the decisions easy to understand to know what I needed."
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Bryson Bowers

July 16, 2023

5  out of  5
rating by Bryson Bowers
"Jim muse (Melissa) helped me tremendously in setting up and over all taking care of things I had no idea about !"
We responded:
"Thank you, Bryson, for the kind words. We are happy to be able to help you out!"
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tina marlow

July 7, 2023

5  out of  5
rating by tina marlow
"Would definitely recommend this office!! Everyone is so nice and very helpful!!"
We responded:
"Tina, Thank you for the kind words. We are happy that we were able to help you out!"
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Julie Cordell

June 21, 2023

5  out of  5
rating by Julie Cordell
"Jim Muse has been taking care of our (me and my husband's) insurance needs for over thirty years. WHY? would we ever change our insurance provider. Jim and his professional staff are like family. Every need is thoroughly addressed as everyone in the Elizabethton TN office goes above and beyond to exceed our expectations. State Farm has always been there to address our personal insurance needs. Thank you for your reliable and efficient service. It has been our pleasure to express our deep gratitude and to acknowledge the tight ship that Jim and his staff provide."
We responded:
"Thank you Julie, for the kind words. We appreciate you !"
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Timothy Jarrett

June 7, 2023

5  out of  5
rating by Timothy Jarrett
"Jim Muse has an incredibly strong staff of knowledgeable, experienced, kind and very dedicated to their clients! They will always look for the best policies for your life! Melissa and Jill are the two I interact with the most, so don’t hesitate to give them a chance to insure you properly!"
We responded:
"Timothy, thank you for the great review. We appreciate the kind word and also appreciate your business!"
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Karen Buchanan

June 2, 2023

5  out of  5
rating by Karen Buchanan
"The ladies who work in the office at Jim Muse - State Farm in Elizabethtown, TN are awesome! Always friendly, and always helpful. I almost always PAY my bills over the phone and they do whatever is needed to assist me with any problem or information I need. They make doing business there a pleasure! I highly recommend this business.🙂"
We responded:
"Karen, thank you for the great review! We are so grateful to have you as a customer and are happy to hear that you are happy with your service."
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kim Miller

June 1, 2023

5  out of  5
rating by kim Miller
"Did an awesome job at getting my bill affordable. Thank you guys so much."
We responded:
"Kim, thank you for the great review. We are happy to help you out."